Sales & Marketing Assistant
To provide support to the Sales and Marketing Teams including general administration and excellent customer service.
Key Responsibility Areas will include:
Sales Support & Administration
· Complete line forms for new and existing business opportunities
· Maintain and support the ongoing development and effective use of sales information systems and stockist lists
· Provide telemarketing support to promote products to retailers
· Provide after sales support to existing retail customers by phone/ email, providing point of sale materials and recording feedback
· Coordinate tasting events and sample requests using internal or external resources
· Provide general administrative support with sales activities as required
Customer Service, Complaints & Enquiries
· Respond to complaints, compliments and customer queries, ensuring a prompt and efficient reply to emails, post or telephone calls using agreed templates and processes
· Provide reception and comprehensive checking-in services, welcoming visitors to site
Marketing Support & Administration
· Assist with marketing and promotional activities such as social media, mail outs, PR, photography, campaign co-ordinating and monitoring
· Produce marketing reports as directed
· Support the planning and delivery of all trade shows and exhibitions, providing logistical, travel and project support and attending as necessary. This may include occasional overnight stays.
· Co-ordinate sample requests for PR purposes.
General Administration
· Assist with general office tasks as required
· Co-ordinate travel plans as necessary.
Job Types: Full-time, Permanent
Salary: £21,000.00-£22,500.00 per year
Benefits:
- Additional leave
- Casual dress
- Company events
- Company pension
- Employee discount
- Free parking
- Life insurance
- On-site parking
- Private medical insurance
- Profit sharing
- Sick pay
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
Ability to commute/relocate:
- Norwich: reliably commute or plan to relocate before starting work (required)
Work Location: One location
Application deadline: 24/08/2026
